Each rental is for a day. As long as we have stock we’re happy to extend your rental. Extensions are 10% off if requested on time. If items are return late, you will be charged the full rental price for each day.

We require a 50% Non-Refundable deposit to reserve items. Final payment is due 14 days prior to delivery or pickup from our warehouse. If placed within 14 days, payment in full is required to reserve items.

Yes, Security Deposit are refundable when item(s) are returned in the same condition.

VP Royal Rentals accept Visa, Mastercard, Amex, Discover. Checks are accepted with the requirement that a credit card be held for security purposes.

Orders must be cancelled at least 90 days in advance of the delivery/pickup date to receive a full deposit refund. Orders cancelled between 31 to 89 days of delivery/pickup date will be charged 50% of the invoice amount. Cancellations less than 30 days prior to the delivery/pickup date will be charged the full amount of the rental. Full payment is due 14 days prior to the delivery/pickup date. Pandemics, inclement weather, and/or other unforeseen issues will not alter the terms of the cancellation policy. If, however, a mandatory shutdown or evacuation is ordered for the area, a store credit will be offered to you. Specialty items include specialty cut linens, and items that require PPR to manufacture, sub-rent, or purchase equipment. Specialty items are non-refundable once they have been ordered by PPR, or manufacturing of such items has begun Tents & heaters must be canceled at least 7 days prior to delivery/pickup, but any such adjustments shall not reduce the total price of the invoice below the amount of the NON-REFUNDABLE 50% DEPOSIT.

Standard transportation charges apply to deliveries and pickups between the hours of 8AM and 5PM, Monday through Saturday. Charges are defined by the distance from our warehouse.Additional charges apply for after-hours, dedicated time windows, excessive distance from truck or obstacles, and large orders requiring more than one vehicle. In peak season, the rental order amount must meet an order minimum to qualify for delivery. A sales representative can speak to you about your delivery and pick up options for your unique order.

We will do everything we can to make sure the equipment is working. We will inspect the equipment both when it returns from its prior rental, and before it goes out on your rental.

Yes, small orders of linens and folding chairs area available for pick up during normal business hours. You must have appropriate size vehicle and any needed rope, straps, etc. to accommodate proper and safe transport and protection of items. Some products such as catering equipment, Chiavari Chairs, tents, etc. are not eligible for pick up. – Payment in full is due upon reserving your customer pickup.

Yes. All linens should be washed and cleaned before returning them. Otherwise, you will be charged a cleaning fee. All flatware, serving pieces and china should be cleaned, free of food residue and placed in the supplied crates, racks, or bins. However, cleaning service is available for a fee. Please contact a sale representative for the rate.

Advanced notice allows us to provide you with the best service. With typical sized orders we recommend 1-2 weeks in advance. With larger orders we recommend 3-6 months for proper planning. Of course, upon availability, we can accommodate orders placed on day of and 24-hour notice(additional fees will apply).

Professional Setup/Breakdown of tables and chairs is available for a fee. We will not setup linens, tabletop items, or decorative elements.

Please call the office immediately to speak with your sales representative about remedying the situation.

Yes. You may make changes to your order while it is in deposit status. We ask that orders be paid in full 14 days prior to delivery so any reductions after paid in full will fall under cancelation policy terms. Any additional changes thereafter are subject to availability, additional fees may apply.

Damage waiver is not insurance. A damage waiver will cover normal wear and tear of rental equipment. Excessive damage or negligent care outside of the normal wear and tear is not covered by the damage waiver fee and will result in an additional bill. There may also additional charges for unremoved decals, nails or nail holes, or any damage that will require additional removal or cleaning on our products.